TW Translation Service provides translation services in nearly 30 languages including English, French, German, Russian, Spanish, Portuguese, Italian, Dutch, Sweden, Hungarian, Japanese, Korean, Mongolian, Thai, Cambodian, Lao and Arabian. TW has completed projects in more than 20 different fields, including literature, culture, history, social science, education, art, film and television programs, law, finance, architecture, telecommunication, electric power, medicine, machinery, petroleum, chemical industry, environmental protection, patents, publishing and tourism.

TW Translation Service provides expedited translation services subject to charging a corresponding expediting fee. However, clients are not suggested to use expedited translation service if the project involves highly specialized knowledge and/or entails especially demanding requirements for quality.

For a project that is of relatively general interest and easy to understand, a translator working for TW Translation Service can translate at a speed of 2,000–3,000 Chinese characters per day. For a project that falls into a field that TW Translation Service is adept at, and that is entrusted on a workday, TW Translation Service can translate it at a maximum speed of 20,000 Chinese characters per day when there are enough translators and it is workable to arrange the translation project between them.

For a file that contains no more than 10,000 words, it is not suggested to ask more than one translator to complete it. TW Translation Service usually arranges one translator to complete the translation to preserve the consistency of the translation. Clients who have high expectations for translation quality are strongly suggested to leave enough time for translation so as to effectively minimize errors or mistakes and ensure the accuracy and smoothness of the translation.

Based on its years of experience, TW Translation Service strongly suggests the following coordination from its clients before, during and after the translation to achieve the best results:

• Before the translation: The client should list the requirements for translation one by one, such as correct renderings of proper nouns, specific terms with existing or preferred translations, and style of translation, and provide examples or similar examples for these. The client is kindly required to provide supplementary glossary or reference documents before the translation task is started so as to ensure that the translation is completed to requirements. If the source text can be edited from the perspective of the client to be more suitable for translation, then this editing of the source text would further improve translation efficiency and quality.
• During the translation: If the source text is too abridged, or logically unclear, or ambiguous, or inconsistent, or contains printing mistakes, it may cause deviation in the translator’s understanding. In such cases it is necessary for the client to make timely clarifications or further explanations. The client is required to finalize the source text again if there exist conceptual mistakes or common-sense errors in the source text. The source text will not be translated until the errors or mistakes are eliminated.
• After the translation: If a client is not satisfied with the translation quality or does not agree with part of the translation, the best way for the client to communicate with TW Translation Service is to list specific disagreements or suggestions one by one, or deliver the revised translation (in whole or in part) to TW Translation Service. The project team members would then make careful analysis and comparisons to identify the problems and then exchange ideas with the client before deciding how to adjust the translation.

Translation software falls into two categories—machine translation software and computer-aided translation software.

Despite the considerable progress made in the field of machine translation, it should be noted that the accuracy and the quality of translation relies upon a number of indispensable specific factors. Even if machine translation were to be adopted, it would also still be necessary for texts to undergo strict examination by a trained translator, or else it would be impossible to fully ensure the translation quality. TW Translation always stresses integrating the advantages of individual translators with technological development; on the other hand it accords importance to leveraging the advantages of these technologies while remaining aware of, and learning to work around, their weak points.

Computer-aided translation (CAT) software includes TM technology, electronic dictionaries, network tools, and other kinds of applications and electronic corpora. TW Translation Service advocates the use of CAT as a supplementary tool for assisting translators in translation and quality-checking.

Confidentiality is an issue facing all lines of trade, and it is all the more conspicuous in the translation industry.

The translation industry is characterized by “keeping up with the times.” Those involved in a translation project are always exposed to any sensitive information contained within the project ahead of many others. It is therefore reasonable for a client to want to keep the project information confidential. It is due to such a necessity that confidentiality has become the most important part of the professional code of ethics in the translation industry.

TW Translation Service signs non-disclosure agreements with each of its staff members, stressing that keeping confidentiality is both an occupational obligation and a legal duty. TW Translation Service has adopted a series of management measures for keeping the project materials confidential to ensure that all documents involved are exposed to as few people as possible. In the process of implementing a project, both TW Translation Service and the client may reach a special agreement or formulate a set of confidentiality measures accepted by both parties if the client raises still higher requirements for confidentiality.